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What is Reputation Management?

“In a world where everyone is connected, reputation is everything.”

— Richard Branson

Why Online Reputation Is Everything

Discover how customer reviews shape buying decisions — and how your business can take control. learn why online reviews matter more than ever and how managing your reputation can lead to more trust, more clicks, and more customers.

🧠 What Is Reputation Management?

In today’s digital world, your reputation is your brand. When people search for your business online, reviews and ratings often determine whether they choose you — or your competitors.

Reputation Management is the process of monitoring, influencing, and improving how your business is perceived across the internet.

At Lunexa Solutions, we give you the tools to take control of that story.

✅ What Reputation Management Includes:

  • Monitoring reviews on platforms like Google, Facebook, and Yelp

  • Responding to feedback quickly and professionally

  • Requesting new reviews from happy customers via email or SMS

  • Tracking your reputation score and seeing trends over time

  • Staying ahead of competitors by seeing how your reputation compares

💡 Why It Matters:

  • 93% of people say online reviews impact their buying decisions

  • A single negative review can cost you business if left unaddressed

  • Businesses that respond to reviews are seen as more trustworthy

  • More 5-star reviews = more customers, plain and simple

🚀 With Lunexa Reputation Management, You Can:

  • Save time with one dashboard for all your reviews

  • Automate review requests so you don’t have to chase them down

  • Showcase your best reviews on your website

  • Build trust and loyalty with every interaction

 FAQs

  • Google, Facebook, Yahoo! Local, Booking.com, Expedia.com, Zillow, Indeed.com, TripAdvisor, Apartments.com, Yelp, Glassdoor.com, Grubhub, Hotels.com, Cars.com, Cargurus, Apartment Guide, Better Business Bureau, OpenTable, Trustpilot, Avvo, Edmunds, Wellness.com, DealerRater, Houzz, Angi (Angies List), Healthgrades, Zocdoc, Vitals, Rade MDs, A Place For Mom, Caring.com, Senior Advisor, Weedmaps, Leafly, Insider Pages, Carafe, Citysearch, Foursquare, TrueLocal . . . and many more!

  • Certainly! With Lunexa’s Reputation Management, you have a seamless way to manage your online reputation across various platforms. You can respond to Facebook and Google reviews directly within our user-friendly interface, making it quick and straightforward. For other review sources, we've designed a convenient process.

    You can effortlessly draft your responses within the Reputation Management Product. Once you're satisfied with your message, a simple click takes you to the source platform, where you can easily copy and paste your prepped response.

    It's a smart and efficient way to engage with your customers, ensuring that your reputation remains positive and consistent across the board. Our goal is to make reputation management as effortless and effective as possible for you.

  • SMS review requests are available by default in the Pro Plan, but can also be added to the Basic or Essential plans for an additional fee.

    It’s a powerful way to reach customers fast and increase the number of reviews you receive — right from their phones.

    📲 Upgrade your plan with SMS outreach anytime. Contact us to activate it.

  • We can’t delete bad reviews — but we can help you push them down by collecting more positive ones. The more 5-star feedback you gather, the less visible the occasional negative review becomes.

    We follow platform rules (like Google’s) that encourage showing all reviews, not just the good ones. That honesty builds trust with customers.

    Our platform makes it easy to ask happy customers for reviews by email or text — so you grow your reputation without extra effort. The result? When people search for your business, they see the best version of you.

  • Yes — Essential and Pro plans let you track up to 3 competitors so you can see how your reputation compares.

  • Yes! You’ll receive daily or weekly email summaries, plus full access to your reputation insights at any time through your dashboard.

  • You can send them manually or in bulk. In the Premium plan, we offer CRM tools and saved templates to make sending fast and easy — or even automated.